Glass Delivery Specialist

3 Simple Ways to Improve Client Communication and Collaboration

Communication with clients is essential to the success of any project. Clients prefer to be treated like a team member and know that their agency is always in the loop, especially when deadlines are at stake.

However despite the best intentions from both sides, communication barriers can cause issues in project execution and even an absence of trust between clients and agencies. The good news is that there are a few simple steps to improve the collaboration process between an agency and its clients.

1. Establish a central hub of communication.

Your staff is familiar with the internal structure of your business and knows who to call with any questions regarding clients. But, your clients don’t. They want to contact a single person at any time to ask questions or receive an update about their project. Make sure your team employs a method of communication with clients which is simple to comprehend and avoids the possibility of miscommunication.

2. Keep the conversation going by using modern tools for communication between clients

Communication issues are a regular occurrence in projects however the best way to prevent it from occurring is to ensure that you are in constant contact with your clients and team using collaborative tools with built-in features that include visual aids, rich annotations and simple searching. These tools help ensure that everyone is on the same page, and can track the progress of projects. The result is a smoother process that is faster, builds integrity, and increases trust between you as well as your clients.

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